Delivery Policy

Once you have placed your order our team will contact you to confirm timescales and arrange delivery of your scooter.

Delivery is free on all our products to anywhere within the United Kingdom.

Please note that due to the fact all of our items are fully customised, there will be a short waiting time between purchase and delivery. For more information, please call 0800 888 6105.

Returns Policy

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 consumers have particular legal rights. Wild & Wacky Mobility’s processes to align with these regulations are below:

Returns Process

We will be happy to exchange or refund products within 14 days of you receiving the product if they are returned. A refund will be issued in the method the payment was made. This is in line with your consumer right of return and refund.

We reserve the right to refuse to exchange or refund items that are not returned within 14 days from the date you receive your good, if such items are not faulty.

We reserve the right to refuse to refund products that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory condition may be returned to you at your expense.

To initiate this procedure, please contact us by calling 0800 888 6501 or e-mail the address listed on this website. When you contact us please ensure you include the details of your order including your full name and address.

Right to cancel

You have the right to cancel and initiate a return within 14 days, starting the day after the day on which the goods come into your physical possession or the person that the asked us to deliver the goods to.

To initiate this procedure, please contact us by calling 0800 888 6501 or e-mail the address listed on this website. When you contact us please ensure you include the details of your order including your full name and address.